Data Protection Helpdesk

Answers to the difficult questions. The data protection legislation is complex and the possible circumstances of its application can create a huge range of questions. Our data protection helpdesk is here to support you when you need it. You can speak to our team, email or use our chat service to reach the helpdesk. We also recognise that this type of helpdesk support can be a significant commitment so we’ve looked at some different cost models. You can get a question answered with no further commitment, but you can save on costs by taking a contract. Every call to our helpdesk is backed up by a written answer.

Helpdesk
Answers to the difficult questions

GET EXPERT SUPPORT WHEN YOU NEED IT

Click on the icons to find out more

CONTACT
Stage 1
You can reach us by phone, by email, or from this website
EXPLAIN
Stage 2
Describe the situation, the answers you need and your timescale

EXPLAIN
ADVICE
Stage 3
Get the support you need to take effective action
CONFIRM
Stage 4
A written summary of our advice including sources

CONFIRM

UK Data protection legislation is straightforward in principle, but often broad and generic. While the ICO provides many excellent resources, generic guidance often falls short in real-world situations, and finding guidance for your unique situation can be difficult. Some organisations have a dedicated Data Protection Officer to ask, or an entire department, but many simply cannot afford this luxury.

Our data protection helpdesk can bridge this gap. Our experts are on hand to answer your questions. We combine the details you provide and our in-depth knowledge of legislation and guidance. We then provide you with tailored advice, including our reasoning and any risks or concerns we may have. When necessary, we’ll liaise directly with the ICO to ensure you receive accurate guidance.

Move forward confidently with our expert support.

Our friendly helpdesk team can help you manage data protection issues

Stage 1: Contact the Helpdesk

The helpdesk is there to support anyone who needs it. This is a chargeable service with payment by card or through a service agreement.

You can contact us by phone at 01937 222068, by email to support@dataprotectionteam.com or by filling in the form on the Get Support page of this website. You’ll need to include a brief description of your issue. If we can’t support you, we will inform you before any costs have been incurred.

If we can provide support, we’ll need basic payment details at this stage unless you have a service contract.

Data Protection Project Support, audit, analysis, guidance as you need.

Stage 2: Explain the issue

This may be done in several ways. You can send us a written description of the issue, or you can talk to a member of the data protection support team and explain the situation. Most often a conversation will be followed by emails being sent. You could also use the chat service to provide us with information. Depending on the nature of the issue we may need to ask questions and get answers from you before proceeding further.

If you have asked a question that is likely to require a considerable amount of effort to answer we are likely to send you a written precis to confirm our understanding. If the costs of providing support exceed the minimum charge, we’ll tell you at this point.

Stage 3: Advice

Once we have assessed the situation, we can then provide initial advice. Details of your question and our answers will be recorded on our systems for audit purposes. These records will be confidential and only disclosed to the person who worked with us. You may need to take a series of actions including interaction with the ICO.

If you don’t have a service contract with us then we’re likely to require you to pay for the work upfront. We will estimate the number of hours required and whether a senior consultant or a director, needs to be involved. The hourly rates are £75 ex VAT for a Consultant, £100 ex VAT for a Senior Consultant, and £150 ex VAT for a Director

In a few cases, we can undertake actions on your behalf. Otherwise, we can prepare materials for you to use. It may be that advice is all that is required. Whatever we do for you will be recorded and provided back.

We will make all reasonable efforts to provide timely, accurate advice. We can’t be responsible for the way that you use our advice. If action is taken against you we accept no liability whatsoever.

A woman works analysing data on a laptop computer

Stage 4: Confirm

There is a balance of risk in many decisions about data protection. You must be able to demonstrate that you are compliant. When you use the Helpdesk, it is important to have a written record of the questions you asked, and the answers given. You should at least record the actions you take and their outcomes.

We will provide a written record of your interaction with the helpdesk with our advice. If you do not want a written record you must tell us.

We will always try to provide accurate and up to date information, but we can’t be held liable for the use that you make of that information. For more details please see our terms and conditions.

Get in touch to find out more

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Helpdesk

GET EXPERT SUPPORT WHEN YOU NEED IT

CONTACT

Stage 1

EXPLAIN

Stage 2

EXPLAIN

ADVICE

Stage 3

CONFIRM

Stage 4

CONFIRM

Stage 1: Contact the Helpdesk

Stage 2: Explain the issue

Stage 3: Advice

Stage 4: Confirm

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